The investigation also provided further indications of a problem consumer advocates have highlighted for years: Many households lack much meaningful choice when it comes to internet service providers. And it’s hard for kids to succeed in school without a fast, stable broadband connection in their home. Even as the pandemic eases, many people still work from home and use the internet to access healthcare. The needs have been sharpened by COVID-19. Data from the project will be used to support a public-service and advocacy campaign called “Fight for a Fair Internet,” to encourage lawmakers, regulators, and internet service providers (ISPs) to improve broadband access and affordability. Those problems emerged from an analysis of more than 22,000 internet bills that Consumer Reports and several partner organizations collected from people around the country. In addition, many internet bills are confusing, making it difficult and sometimes impossible for consumers to compare prices when shopping for a better, less expensive plan. In communities across the country, millions of people find it hard to find or afford a reliable high-speed internet connection. “When I was teaching school remotely, we had people walking around their trailers holding up MyFi mobile hotspots just so their kids could be in school,” she says.Įast Carroll is not unusual. I’ll be in a meeting one minute, and the next minute I’ll find I’m no longer online.”īut Manning, a retired teacher who is part of a local church organization that has made headlines fighting to bring better internet service to East Carroll, is better off than many others in the community, who either don’t have internet or have to rely on dial-up service. “I often have problems staying connected. “I’m paying a lot of money each month, about $140, to get internet and phone service, but the internet isn’t dependable,” she says. Like many of her neighbors in East Carroll parish, in rural northeast Louisiana, Wanda Manning has struggled to get decent, affordable internet service.
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